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"Quality is
First and Formost"
MEMBER
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Customer Service
Formost Fuji Corp. takes great
pride in the level of service it offers to it's customers.
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Training
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Whether it's at your facility or ours, we offer all
levels of training to all levels of employees. If possible we recommend that you send your
people to our facility to be trained. This provides a great atmosphere for learning that
is free from many of the daily distractions that are present in many plants. The best part
of our training your people here, is that we do not charge your company for the training.
All you need to do is provide for your employee's transportation to and from Woodinville
Washington, rental car, and their living expenses and we'll train them for free. Call your
Sales Rep.
for more details.
Chairman of the Board
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Machine
Installation
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Almost every new machine sold
by Formost
Fuji Corp. comes with three working days, (a working day is one man day
@ 8 hours),
of installation and training. We encourage our customers to try and get the most
out of this time by ensuring that the machine is uncrated, spotted, power is available,
air is available (if needed), operators and maintenance people have enough free time to be
trained and production requirements are discussed before our people show up. After your
time is up we will need to start the time clock running.
When you have your machine on site and you know the date you would like to begin
your installation, please call as far in advance as you can. We have
technicians
stationed around the country, but sometimes they are already booked, so try to be as
flexible as possible. Please call the
Service Department to schedule your installation.
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Service
Calls
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If a problem develops
with your equipment, first check the troubleshooting section in your
operation manual. If you don't find the answer to your problem
there, please call the Formost Service Department at (425) 483-9090.
Our help desk is available from 7:00 a.m. to 4:30 p.m. PST,
Monday-Friday. Copies of the operation and parts manuals are
available through the Formost Parts Department.
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